Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help section included in your Web Control Panel offers a collection of help articles and commonly asked questions. Aimed toward fixing any common issue that you may face, they are written by our support team of competent techs.

  • Top quality support service

  • Instructional Video Clips

  • For those who prefer to find out how to deal with a frequently experienced issue by watching a how–to video, we have added a compilation of video tutorials to our Web Control Panel. All the training videos are short and simple to comprehend. They offer step–by–step presentations of various web site administration procedures.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7–365 client support service and a 1–hour support ticket response guarantee. Our knowledgeable customer service technicians will be available to you 7 days a week to attend to your enquiries and to resolve any issue that you could chance upon. Simply send a tech support ticket from the Help Center and we will respond immediately.