Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Each support request you submit to us will be replied to within maximum sixty minutes. In case your ticket or email calls for additional assistance from a system administrator, we will without delay forward it and leave a note to inform you that your case is being examined. If you make use of the Admin Services package, all of the server administration services included there will be completed at a time that is convenient for you.

  • Top quality support service

  • An Excellent Technical Support Service

  • If you require any assistance with our Web Control Panel or with any of the apps that we’ve preinstalled on the dedicated server on your behalf, do reach the help desk support staff anytime via the ticketing system. In addition, if you require help administering your dedicated hosting server, you can order our Admin Services package, that includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, backup disk space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Control Panel has been installed by default for every Linux dedicated hosting server. Among its functions is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most instructional articles also video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each section of the Web Control Panel.