A ticketing system is the most widespread means of communication that web hosting providers offer to their clients. It is most often part of the billing account and is the easiest way to resolve a problem that requires a certain period of time to examine or that needs to be forwarded to a server administrator. Thus, all replies contributed by either party will be stored in the same location in the event that someone else wants to work on the issue at hand and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than 2 accounts in order to do a certain task or to touch base with the hosting company’s help desk support staff. In case you would like to manage a number of domains and each one is hosted in a separate account, you will have to use even more accounts simultaneously. In addition, it can take a substantial span of time for the provider to answer your tickets.
Integrated Ticketing System in Website Hosting
Our Linux website hosting services include an integrated trouble ticket system, which is included in our custom-created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything connected with the web hosting service itself in one place – payments, files, e-mails, support tickets, etc., avoiding the necessity to go through different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks of the mouse without signing out of your Control Panel. During the process, you can select a category and our system will present you with a variety of informational articles, which will provide you with more information and which may help you resolve any given problem even before you actually post a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with us and you’d like to contact our help desk staff representatives, you will be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will allow you to send a new ticket without any difficulties and to search through older tickets using a smart search box. In addition, you will be able to browse the relevant knowledgebase articles that our system will present to you in accordance with the category that you select for your new ticket. You can accomplish all of the abovementioned things without leaving your Control Panel at any moment, which suggests that in case you come across any complication or have an enquiry, you can get in touch with our support engineers and solve the given problem in no more than 1 hour using one single support platform.