The support that you can receive from your website hosting supplier is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical trouble with an existing account. Prompt and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a real website hosting provider and not from some reseller. When you obtain a hosting account via a company that does not own its servers and it can't access them directly, it's quite possible that you will wait for a couple of days so as to get a response to your question, which means that your web sites may remain offline for a long time. Alternatively, a provider that provides different means of communication and has a support staff available at any time can assist you right away and help you minimize or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting packages are twenty-four-seven, so you can forget all about waiting for a few days so as to get assistance. If you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you already have an account, you're able to open a support ticket on top of the other three options for communication. You can select the most appropriate way to contact us based on where you are or the equipment you're using. We are able to assist you for more or less any hosting-related query that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and common questions. Our representatives will assist you to select the most suitable plan or offer you information about our servers, to confirm whether the system requirements for your sites are met. In case you are an existing customer, you'll also be able to get in touch with us via email or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that every time you use any of these 2 methods of communication, you'll receive a response within less than an hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other suppliers, even large ones, you can compare the response time as it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
If you obtain a virtual private server from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you're an active customer and you want assistance with some technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail message and we'll take care of the issue and send you a response within the hour. The response time is warranted 24/7, which includes weekends and holidays, however for many issues it takes a maximum of half an hour to receive assistance. The support service covers the VPS as well as all pre-installed software it features, so in case you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max answer time warranty, you will take advantage of extremely fast support when you obtain a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, which means that when you open a support ticket via your billing account or you send an email about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the better option if the issue in question needs a longer period of time to be solved or when it needs to be given to our administrators, because it is far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.